TERMS AND CONDITIONS

TIMINGS
All measures possible are taken to ensure all orders are made and delivered promptly, but it does depend on the item of jewellery. Some of the pieces need to be posted off to be cast or hallmarked, as I don’t have the facilities at my workshop, which will then increase the processing times. Delivery times can vary from a couple of days to a few weeks depending on the piece of jewellery and the time of year. This is especially important in the current climate with Brexit and COVID-19; I appreciate your patience. If you would like to know more, please get in contact and I can give you more information on the piece’s whereabouts. If you need something urgently or by a specific date, please contact me and I will try my best to work to your deadline.

SPECIAL ORDERS
Please feel free to contact me to discuss any piece that you have seen or to discuss a commission. Special orders and customised pieces of jewellery can take longer depending on the complexity of the piece, but I’d be more than happy to discuss this as part of the bespoke making process. When taking on a personalised piece or special order, a minimum of a 50% non-refundable deposit is expected to be able to start the project. Full payment will need to be made before the piece is dispatched.

PACKAGING
Pieces will be packaged in METALSMITH boxes, tied up with ribbon before being posted on their way. I have a limited range of sizes so if your piece doesn’t fit in one of my boxes; I will either use a high quality, unbranded box or use Kraft pillow boxes, tissue paper and my Metalsmith stickers. If the jewellery is purchased as a gift, I would be happy to include a handwritten note if you provide the message.

SHIPPING
For UK shipping, I post the jewellery by either Royal Mail Special Delivery (fully insured and a guaranteed next day service) or Royal Mail 1st Class post, depending on the value of the jewellery. For international shipping, I use Royal Mail International Tracked. Again, for higher value items, I will post Tracked and Signed. If you need your parcel a little more urgently, let me know and we can organise a courier for a small additional charge. If you’re not based in the UK, please get in contact and we’ll arrange your purchase.

RETURNS
If you are not happy with your purchase, you have 30 days to return items in their original packaging, with proof of purchase. You will then receive a refund or you can exchange to the full value of your purchase. You are responsible for the safe return of the jewellery. I recommend that you use Royal Mail Special Delivery; I cannot be held responsible for items that are lost in transit. The cost of returning the item is your responsibility and your original postage costs will not be refunded unless the item of jewellery you receive is faulty. This policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I cannot offer you a refund or exchange.

Once your returned item has been received and inspected, I will notify you of whether your refund has been approved or rejected. Subject to approval, a credit will automatically be applied to your original method of payment, within 3 days.

Any items that have been specially commissioned, customised or personalised cannot be returned.

RING SIZING

When ordering rings it is the customers responsibility to ensure that they have ordered the correct size. For further advice on sizing, please contact me directly and I will be happy to assist. I now have a small quantity of plastic ring sizers that I can post out to you so that you can take your own size and post them back to me so I can create your custom piece as accurately as possible.

CLEANING/FINISHES
If you have pieces that are particularly tarnished or the finish wears off, I can offer you a revamp service; please enquire for more details!

HALLMARKING
It is a legal requirement to have any sterling silver pieces stamped by the Assay Office if the piece weighs over 7.7g. I am registered with the Assay Office and every piece I make that fits this requirement, will be hallmarked. Similar rules apply to Gold, Platinum and Palladium.

WORKSHOPS

All workshops must be booked and paid for at least 5 days before the workshop is due to take place, unless a specific arrangement has been agreed beforehand. Workshops are typically non-refundable. If you discover that you cannot attend the workshop any more, please get in touch and we will reschedule; we can reschedule a maximum of twice before you will need to rebook the workshop. If, after booking, you don’t attend the workshop and don’t give any notice that you won’t attend, you will not be guaranteed a reschedule. No alcohol (or drugs - medicated or otherwise) are permitted before or during the workshops. Only the booked participants of the workshops are permitted to attend the workshops. If you have any queries or questions, please do get in touch. These conditions are here to protect my business, but I very much want to support people and will do so whenever I can.